In August this year, ABN Amro Bank decided to renew the lease for its 3,100 sq ft office space at Nariman Point's Sakhar Bhavan, but the landlord dropped a bomshell by jacking up the rental to Rs 500 per sq ft.
With the rupee going from strength to strength and attrition a continuing concern for Indian business process outsourcing companies, the new poster child of private equity investors is witnessing adjustments in valuations in the changed scenario.
Hyderabad-based Applabs, providing quality management, testing, and certification solutions, will be increasing its business from the domestic market. In the next 12 months, the company is aiming at a revenue of $4-5 million (around Rs 15-19 crore) from India.
The spectrum tangle has also resulted in the fall of telecom share prices as investor confidence was eroded after the Department of Telecommunications (DoT) decided to permit CDMA (Code division multiple access) players operate GSM (Global System for Mobile communications) services in their existing circles.
The concerns were legitimate as unlike the IT industry, more than 90 per cent of the cost of BPOs is in rupees while earnings are in dollars. However, the firms have managed well by focusing on increasing productivity, enhancing employee utilisation, increasing billing rates and effecting better management strategies.
Poor broadband penetration, high priced set-top boxes and last-mile (to the home) connectivity problems are delaying the telecom industry's much-touted plan of rolling out Internet Protocol Television (IPTV) services.
Neeraj Bhargava, CEO of Mumbai-based business process outsourcing (BPO firm) WNS Global Services, and his team have voluntarily decided to forfeit their bonuses if they are not successful in getting the attrition rates below 30 per cent. This is probably the first such move of its kind in the industry in which attrition has become a critical issue. WNS has over 15,000 employees, and its current attrition rate stands at 43 per cent.
The company recently received permission to launch GSM services within its existing license and is awaiting allocation of spectrum, the radio frequency that enables wireless communications, from the government. CDMA and GSM services cannot be operated on the same spectrum.
Though in its infancy in India, mobile advertising is emerging as the biggest competitor to Internet advertising. It might even cannibalise online advertising, states a new study by global analysis firm Thomas Weisel International. India's online advertising is expected to reach an inflection point by 2009-end - a time when mobile advertising is predicted to grow at a scorching pace.
While this is a global phenomenon, it is for the first time that the Indian Music Industry (IMI) is making an effort to stop this before it erodes the revenue stream of music companies like it is already happening in the software, gaming and the movie segments.
Sony Computer Entertainment, an arm of Sony Pictures, is planning to increase its console-based business in India.The company - responsible for the distribution, marketing and sales of PlayStation - opened its India office four months back and is now getting its strategy in place to offer variety and a better experience to gamers.
Indian IT service providers are increasing their exposure in the healthcare and pharma segments. Multi-million dollar deals in this space by IT firms over the past three-four months only buttress this trend. Healthcare outsourcing has moved away from just undertaking medical transcription and business process outsourcing (BPO) work to core functions such as drug discovery, testing, research and development.
US-based Spectrum Global Fund Administration, providing back-office operations to hedge funds in the US and the UK, is closing its facilities in India. The company had started its operations in India two years ago.
Unlike the first quarter of FY08 when Indian IT small- and mid-caps were hit hard due to a nearly 7 per cent appreciation in the rupee against the dollar, the July-September period was relatively kind to these firms. It spared them to some extent, since the rupee appreciated around 1.5 per cent over the period. However, the rupee rose around 12 per cent against the dollar over the last 12 months.
Contrary to popular understanding, operators do not manage these incoming votes. It is the channel operators who manage and collate the results of these SMSes. Yet, in terms of revenue sharing, close to 70 per cent of the share goes to the telecom provider while the channels get only 30 per cent.
Telecom subscribers in the country can now make intra-state call at the rate of a local call, with the state-owned telecom company Bharat Sanchar Nigam (BSNL) extending its group-dialing facility to private operators. Group dialing facility enables local dialing within a state by pre-fixing `95' to the receiver's number.
Indian notebook sales are moving at a scorching pace -- 73 per cent year-on-year in the first quarter of 2007 -- and this is affecting the volume growth in the IT peripherals market.
Wannabe telecom operators will take a while to know whether they have passed the Telecom Regulatory Authority of India's test. But that hasn't stopped them from taking the next step: tying up with infrastructure providers such as tower operators for rolling out their nation-wide operations.
Call blocking is one facility that telecom service providers claim is only for the chosen few, for instance the celebrities. Not withstanding its niche appeal, service providers in the country are in various stages of implementing the technology.
A user can list certain numbers with the operator from which he does not want to receive calls, and calls from these numbers would be blocked. Around 10-15 numbers can be blocked, while the caller will get a "busy tone or a recorded message".
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